Real customer testimonials
Mike H
I have been here a few times through the years and I have to say these are some of the most stuck up, greedy, and nastiest people I have ever dealt with in the auto parts business. They are unwilling to help you find what you're looking for and most of the time will just tell you they don't have what you need without even looking. Personally, even if they had everything I needed I would not buy it from them because I wouldn't want to give them any business. Avoid this place unless you want to be talked down to and/or ignored.
Wynita Forman
I am so thankful for Van's auto, I am a single woman and I was having car troubles, I had no idea where or how I was going to get a honest estimate or even afford to get my problem fixed. I walked in and talked to the owner, a wonderful woman, and please believe me I felt so thankful that I came to ask about getting my car fixed. Sometimes when I need a mechanic I instantly feel like I'm going to be used and frustrated because I don't know enough, but not this time, and I have to say that the last time I was here was over 25 years ago. The service never changed, the kindness I remembered is still here. I thanked God.I thank Van's auto for holding on to their quality service for so very many years.I left years ago to live in Colorado, to come back home and see that one of the quality businesses is still the same made me proud.
Cool Kittens
Not only was this the absolute most discomforting experience I have ever had with a yard on two occasions, it was also the best example of incompetence I have ever experienced. First, I call and inquire about a transmission for my car, after further shopping I decide to purchase said transmission despite the lady's TERRIBLE attitude. When I go to pick the transmission up I was grilled from the start by a toothless stuttering "master mechanic" who informed me that any "Mis use" of the transmission would void the warranty. I install the transmission despite the certainty that I would soon be taking it back out since it looked as if it had literally fallen out of the previous vehicle. Fast forward (28) days on a Friday evening (I was thoroughly informed that they weren't open on the weekend.)I call to try and let them know that the transmission had failed like we all knew it would. They accuse me of "racing" my car and telling me that I wouldn't be covered under warranty. After many hang ups (on the lady's part) they agree to allow me to bring it in for their "inspection" , so I obliged. Come Monday I hear back from the all knowing mechanic/secretary that she had "inspected the transmission herself and noticed no signs of foul play", well, you don't say! So they replace it under warranty. Finally. So I pay to have another one installed (after zero reimbursement for the first install and removal few). Lo and behold transmission number two lasted three days :) I fought with the owners wife, obviously a master mechanic who informed me that "if I knew what I was doing and had installed it properly it wouldn't have happened" (it was installed by a gm dealership). All in all they were easily the worst, hands down business I have ever in my life encountered. Every juncture of the experience was terrible and I wouldn't recommend buying a candy bar from them on their best day. The lady who runs it is a miserable, miserable human being, and holds no credible ground for such a high pedestal that she places herself on.
Luis Alcazar
Had a tow the driver stole my lunch box right out of my truck which contained my DOT, my twic and other papers in it. Charges are being pressed against them. Do not use this company!!!!!!
Tori Myrick
an was sent to take picture for my company where i was denied because i didnt have a business card. im an independent contractors the insurance company send me to take picture for their policy holder so the can review the damages. ive been to plenty of impounds and junk yards. this place was rude left me waiting for 5 minutes while they went back to their desk. i would not ever take an assignment at their business very unprofessional.
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