Real customer testimonials
Shelby Mcmanus
These guys are awesome. They have almost every car part you can think of. I had some bad experiences in the past so I approached with a lot of caution but they proved me wrong. I’m honestly going to recommend my friends come here just for y’all being respectful to me
A M
The ebay experience and purchasing the motor was excellent, as was the delivery, within a week.
Unfortunately, after installing the motor it sounded like a diesel engine and it’s gas. In addition, it was blowing blue smoke out of the exhaust.
Informed Butlers sales Manager Mike who got back with me within 24 hours. They did not have another motor to replace the bad one so they refunded me the full amount, which I received within a week.
So why did I give only two stars. They never should of sold a bad motor. As a result, my mechanic had to yank out the engine twice costing me twice the amount in labor. Plus my mechanic has to dispose of the bad motor now.
Had the engine not been bad, I would have given 5 stars. There communication is excellent as is there refund policy!
Would have been standup if they covered part of the labor!
Update: The sales Manager Mike got back to me and asked if there was anything that he could do. I responded, cover half the labor. His response let me ask my boss, then never heard back even after a follow uo text back to him. Wasn’t holding my breath!
Nicholas Ferrell
I had ordered a passenger side mirror from Butler Auto Recycling for my 2013 Chevy Silverado which was a full power mirror. When I recieved and installed it I noticed that it wouldn't fold in or out like it's supposed to. I could tell that something internal was broken. I contacted Butler Auto Recycling and they asked me to email them the V.I.N. to my truck and by the following day they found another mirror in their yard, sent a picture of it to my email, asked me to verify that it was the proper mirror with the proper wire harness, which it was, and immediately shipped it out to me . It worked perfectly. Not to mention they had the best prices I had found. All in all, a great experience from a great company. And I will definitely do buisness with them again and highly recommend them to others.
If I were to say anything negative about them, it would be that they're not based out of Northwest Indiana...
Thanks guys for all your help.
James ArmyGuy93B
First time customer today and I was extremely impressed. They know their stuff and this is the cleanest facility I've been in my 25 years of automotive Repair. Would recommend for everyone.
Chris Mac
My daughter recently had to get a part for her car and I told her that Butlers would be able to help her. She spoke to Cody and he treated her just like a regular customer and went out of his way to help her find where her vin number is located and got her a great part for a great deal and told her everything upfront. So great to find a sales person like this willing to help people even when they don't know all the answers. I Recommend Cody at EXT 113 to anybody i know that needs a part. he has helped my family a bunch of times
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