Real customer testimonials
BENJAMIN TRIMBLE
Dennis is a lazy, incompetent, old man. For somebody who claims to have years of parts experience one might assume he is capable of cross referencing a filter number or looking up parts by the OE part number rather than vehicle application. He loves to show off his ASE parts pro pin and he is the example I would use to prove that passing a written exam doesn’t mean you’re qualified to perform a job.
John Muldoon
Dennis is particularly good at not being helpful. If you want the right part, make sure to look up the part number because he is not willing to help you out in scenarios where you need to be creative. (Needed a marker light pigtail for a Dodge Viper but a pigtail from a Chrysler 200 ABS sensor will interchange). I knew this going into the store and even asked to sift through his inventory of Chrysler connectors. He wasn’t even willing to try to help. I was forced to lookup the part myself and provide it to him. He was very surprised that they did have the part. I was not surprised because every time I deal with Dennis, or Norm (thank god he retired) it’s the most painstaking experience. I’d rather jump into a cactus bush with no clothes on than deal with these guys.
Napa if you read your reviews please get some employees in there that are better problem solvers.
They’re also very understaffed.
Daniel Leach
Centerville road — Slowest service. The other locations aren’t bad. Time is money and their prices are already a bit higher than everyone else’s. You have to double check their part numbers. I look them up first because they always screw one up. The only reason to go there is if you want ac delco parts. Otherwise I rarely get out of there in less than 20 minutes.
Pete T
Tim at Napa went out of his way to get me the parts I needed! He succeeded when the Cleveland Ave, Newark, DE store failed!!
Frederick alan Starnes
Napa you know you guys stand alone you're still off the chart thank you
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