Real customer testimonials
B T
I've read the reviews and don't understand the low ratings. Complaints of expensive tows should be completely ignored. It's a big rig tow!!! No matter where you are or what company you use, it is expensive. I do not understand the complaints about attitudes either. Wayne and Shea (sp?) Were extremely nice, polite and helpful. Wayne was a little short on the phone but he has stuff to do and doesn't have time to have a lengthy conversation on the phone.
I had a hub failure which resulted in a small fire, county sheriff Deputy, state trooper and Winchester fire department. Wayne sent John out, on a holiday, and got me off the highway to safety. They replaced that hub and inspected my trailer. Ended up with work on 3 of 4 hubs, was told to have the 4th hub fixed when I got home. They could have said it needed to be done as well but I feel like they just wanted me to be safe.
I highly recommend Wayne Edwards Parts & Service!! #great service #friendly people #honest
Nancy Webb
Our motorhome broke down. Even though we weren't able to get towed, he reached out to some other businesses to try and find the part we needed. He called us to check on us from time to time. He was able to find us the part we needed and even offered to let us borrow a car of his to go get it. We appreciate that they didn't just leave us stranded
David Fite
They did a good job towing me out of mud where I was stuck, but very very expensive. They only accept cash or credit card. When I told them I didn't have cash, said I'd have to use a credit card. My tow bill was $1,676 for (they figured???) two hours. They told me it would cost me $165 to use my credit card. That's pretty much 10%. I told them I could write them a check, but oh no we don't accept checks. Well wonder why, I wouldn't neither if I was gonna charge you 10% to use your credit card. Anyway, they did get me back on the road, $1,841 later.
Yur Sat
I would never recommend to use this business for pulling or towing. They will rip you off like professional robbers. They charge separately for pulling the truck and labor.
They will definitely cheat you on hours for pulling the truck from the ditch. If they spend 2 hrs & 50 min, they will charge you for 3.5 hours - $500 per hour (x3.5 hrs) for pulling the truck, plus $97.50 per hour (x3.5 hrs) for labor.
And they will not let you pay and go! NO! Explaining that they take money only in the office, they force you to drive between two towing trucks to their yard, close and lock the gate behind you. Then they will take you by car to their office and tell you to pay ~ $3,000 cash Only - by com check. NO credit card accepted! Any disagreement about charges are met with aggressive insistence that their charges are final.
I hope you will be grateful to me for taking my time to inform you what to expect in that so-called “business”
Jane Reynolds
I spent the night at Pecan Grove RV park and the next morning I drove my motorhome over some soft ground and the right rear wheel dropped down into the ground.
It was a Sunday, but Wayne sent a man to evaluate the problem so he would bring the proper equipment.
The men worked efficiently and carefully not to damage my RV.
Very knowledgeable and professional
Jane Reynolds
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