Real customer testimonials
leslie Johnson
They are amazing! I bought my car there a little over a year ago and it was by far the best car buying experience I have ever had! No pressure at all! My car had a head to toe warranty for a year. During this time it was driving a little “off”. They couldn’t figure it out so I though I just needed an alignment. So by the time I bought new tires and an alignment, the warranty has already expired and I came to find out it needed a new rack and pinons. I of course was disappointed it was finally figured out after the warranty expired. So I made an appointment to have it fixed but ai thought I would ask them if they would cover it since there was signs of it acting up but they couldn’t figure it out during the warranty. I figured the worst they would say is no but it was worth a shot. Not only did Bob cover it and had it fixed, he loaned me a vehicle to drive while it was being fixed. Zach is amazing to deal with! “Dan the man” as I call him was always so friendly and great with fixing my car and so honest! Bob is the best and truly cares about his customers! I will probably never buy another car from anywhere else! I am sold on being a customer for Life! Give them a shot!
Robert Johnson
I have been to bill smith several times for various things. Great friendly people! I have picked up good rims at an affordable price, a couple of used hub bearings and a rear differential . The rear differential is normally a very expensive part new but the used one was much cheaper ! Whenever there was something I needed to return(not often) they took it right back no questions asked. The parts I used were all good and affordable. Great place to go if you want to fix a car without spending a fortune on parts!
Mark Maher
I like to do business with these guys. Zack is a fantastic parts guy who will go above and beyond to help you get the right part in a fast and timely manner. Great experiences so far, good people. Keep up the excellent work people.
Debbie Kauffman
Chris got my part pulled and shipped it to the Urbana store. It was there the very next day! Zack at the Urbana Bill Smith Auto Parts helped me at the shop. He even went out to my vehicle to make sure it was the correct part and that it worked!!
So good, I’ll borrow a hand to give an extra thumb up!
I would DEFINITELY recommend this shop!
Thanks guys! You’re great!
Jonny Horn
Great place for used parts! I Needed a matching aluminum rim, Zack hunted one down for me in perfect condition! I will definitely use their services again!
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